At The Saffron Basket, we take great pride in delivering premium quality Afghan dry fruits, saffron, and nuts. Every order is carefully packed to ensure it reaches you fresh, intact, and as expected. However, if something goes wrong, we’re here to help.

✅ Return Eligibility

Due to the perishable nature of our products, we only accept returns under the following conditions:

  • You received a damaged or defective product.
  • You received the wrong item or an incomplete order.

We do not accept returns or exchanges for reasons like change of mind, taste preferences, or incorrect orders placed by the customer.

🕒 Return Request Window

To initiate a return, please reach out to us within 48 hours of delivery by emailing:

📧 support@thesaffronbasket.com
📞 WhatsApp: +91 93550 86449

Kindly share:

  • Your order ID
  • A brief description of the issue
  • Clear photos of the product and packaging (if damaged)

💸 Refunds

If your return is approved:

  • Refunds will be processed to your original payment method within 5–7 business days.
  • In some cases, we may offer store credit or a replacement product.

Shipping charges are non-refundable unless the return is due to an error on our part.

📦 Returns Not Accepted If:

  • The product is opened or tampered with.
  • The return request is made after 48 hours of delivery.
  • The issue is due to minor packaging imperfections that do not affect product quality.

🔄 Exchanges

We currently do not offer direct exchanges. In eligible cases, a replacement will be sent free of charge.

We’re committed to your satisfaction. If you have any concerns about your order, please get in touch — our team will do everything possible to make it right.